Refund Policy

We want you to enjoy your experience with LIORA. This Refund Policy explains the terms under which we issue refunds for paid subscriptions. By subscribing to our Premium plan, you agree to the terms below.

1. Subscription Overview

LIORA Premium subscriptions are billed on a recurring basis (monthly or annually) through our payment processor, Waffo Pancake. Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.

2. 7-Day Money-Back Guarantee

If you are not satisfied with your Premium subscription, you may request a full refund within seven (7) days of your initial purchase or the start of a new billing cycle. This guarantee applies only to first-time subscribers and the first billing cycle of a recurring subscription.

To request a refund under this guarantee, please contact us within 7 days of the charge, including your account email and order details.

3. Recurring Charges

After the 7-day guarantee period, charges for the current billing cycle are non-refundable. To avoid future charges, you must cancel your subscription before the renewal date. Cancellation stops future billing but does not refund the current period.

4. How to Cancel

You can cancel your subscription at any time by:

• Visiting your account settings at /account
• Using the cancellation link in your billing confirmation email
• Contacting our support team with your account email

Cancellation takes effect at the end of your current billing period. You will retain Premium access until then.

5. Refund Processing

Approved refunds will be issued back to the original payment method within 5–10 business days. The timing of the refund appearing on your statement depends on your bank or card issuer.

6. Non-Refundable Cases

The following are not eligible for a refund:

• Charges from billing cycles beyond the initial 7-day window
• Accounts terminated by us for violations of our Terms of Service
• Charges resulting from failure to cancel before a renewal date
• Partial-month usage after cancellation takes effect

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving billing concerns promptly. Unauthorized chargebacks may result in account suspension.

8. State-Specific Rights

Some U.S. states provide additional consumer rights that may supersede portions of this policy. Nothing in this policy limits any non-waivable rights you may have under applicable state or federal law.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect upon posting to this page with an updated "Last updated" date.

10. Contact

For refund requests or billing questions, please contact us.